Terms of Service
OVERVIEW
Welcome to Kanso Woven. Throughout these Terms of Service, “we,” “us,” and “our” refer to Kanso Woven. We operate the website https://kansowoven.com and provide online shopping services for woven, handcrafted, home decor, lifestyle, and related products, together with related customer support and website features.
By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on our website. If you do not agree to these Terms, please do not use our website or purchase our products.
SECTION 1 - ELIGIBILITY AND ACCOUNT
You must be at least the age of majority in your state, province, or country of residence to use this website or make a purchase. If you use this website on behalf of another person or organization, you confirm that you have authority to do so.
You agree to provide accurate, complete, and current information when creating an account or placing an order, including your name, email address, billing address, shipping address, and payment details. You are responsible for maintaining the confidentiality of your account login information and for all activities under your account.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display product descriptions, images, colors, materials, sizes, and availability accurately. However, actual product colors, textures, and appearance may vary slightly due to screen settings, lighting, handmade production, material variations, or manufacturing batches.
Some products may be handmade or produced in small batches. Minor differences in weave, texture, shape, finish, or dimensions are not considered defects unless they materially affect product function or quality.
We reserve the right to update, modify, discontinue, or limit the availability of any product at any time. Product availability shown on the website is not guaranteed until your order is accepted and confirmed.
SECTION 3 - ORDERS AND ORDER ACCEPTANCE
When you place an order on kansowoven.com, you are making an offer to purchase the selected product(s). We reserve the right to accept, decline, cancel, or limit any order for any lawful reason, including suspected fraud, incorrect pricing, product unavailability, shipping restrictions, or errors in product information.
Your order is accepted only after we send you an order confirmation email. We may contact you if additional information is needed to process your order.
Please review your order details carefully before submitting your order. If you need to change or cancel an order, contact us as soon as possible at support@kansowoven.com. Once an order has been processed, packed, or shipped, changes or cancellations may not be possible.
SECTION 4 - PRICES, TAXES, AND PAYMENT
All prices are displayed in [USD or your store currency], unless otherwise stated. Prices, discounts, promotions, and product availability may change at any time without prior notice.
The total cost of your order, including product price, shipping fees, taxes, and any other applicable charges, will be shown during checkout before you complete your purchase. You are responsible for any customs duties, import taxes, or local charges that may apply to international shipments, unless otherwise stated on our website.
We accept the payment methods displayed at checkout, which may include credit cards, debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, or other secure payment options. Payment must be received and authorized before we process your order.
You confirm that you are authorized to use the payment method provided and that all billing information is accurate.
SECTION 5 - SHIPPING AND DELIVERY
Shipping options, estimated processing times, estimated delivery times, shipping costs, and delivery regions are described in our Shipping Policy, available on our website.
Delivery dates are estimates only and are not guaranteed. Shipping delays may occur due to carrier delays, customs processing, weather, holidays, incorrect address information, or other circumstances beyond our reasonable control.
Risk of loss or damage generally passes to you once the order is delivered to the shipping address provided, unless applicable law requires otherwise. If your package is lost, delayed, or damaged, please contact us at support@kansowoven.com so we can assist you according to our Shipping Policy and Refund Policy.
SECTION 6 - RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are governed by our Refund Policy, available on our website. Please review that policy before placing an order.
Our Refund Policy explains:
- Whether returns are accepted
- The return window
- The condition products must be in
- How to start a return
- Who pays return shipping
- When and how refunds are issued
- Any non-returnable items or exceptions
If a product arrives damaged, defective, incorrect, or missing parts, please contact us within [X days] of delivery with your order number and photos of the issue. We will review the case and provide a reasonable solution according to our Refund Policy.
SECTION 7 - PRODUCT USE AND CUSTOMER RESPONSIBILITY
You agree to use our products only for their intended purpose and in accordance with any care instructions, safety information, or product guidance provided. We are not responsible for damage caused by misuse, improper care, unauthorized modification, normal wear and tear, or failure to follow care instructions.
SECTION 8 - INTELLECTUAL PROPERTY
All content on kansowoven.com, including text, images, product photos, graphics, logos, icons, videos, page design, product names, and brand elements, is owned by or licensed to Kanso Woven and is protected by copyright, trademark, and other intellectual property laws.
You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, distribute, modify, publish, sell, or exploit any website content without our prior written permission.
SECTION 9 - REVIEWS, FEEDBACK, AND USER CONTENT
If you submit reviews, comments, photos, suggestions, or other content to us, you grant Kanso Woven a worldwide, royalty-free, non-exclusive right to use, display, reproduce, edit, publish, and share that content for business, customer service, marketing, and website purposes.
You confirm that your submitted content is accurate, lawful, and does not infringe the rights of any third party. We may remove or refuse content that is unlawful, misleading, abusive, offensive, spam-like, or otherwise inappropriate.
SECTION 10 - THIRD-PARTY SERVICES AND LINKS
Our website may include links to third-party websites or use third-party services such as payment processors, shipping carriers, analytics providers, email platforms, or ecommerce tools. We are not responsible for third-party websites, services, content, policies, or practices.
Your use of third-party services may be subject to their own terms and privacy policies.
SECTION 11 - PRIVACY AND DATA SECURITY
Your use of our website is also governed by our Privacy Policy. We collect and process personal information to operate our website, process orders, provide customer support, prevent fraud, and improve our services.
We use reasonable security measures and secure checkout technology to help protect customer information. However, no online system can be guaranteed to be completely secure.
SECTION 12 - ERRORS, INACCURACIES, AND AVAILABILITY
Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, update information, cancel orders, or refuse transactions if information on the website is inaccurate, including after an order has been submitted. If we cancel an order that has already been paid, we will issue a refund for the canceled portion.
SECTION 13 - PROHIBITED USES
You agree not to use our website or services for any unlawful, fraudulent, abusive, or harmful purpose. You may not:
- Violate any applicable law or regulation
- Provide false, misleading, or incomplete information
- Infringe our intellectual property rights or the rights of others
- Attempt to interfere with website security or functionality
- Upload or transmit viruses, malware, or harmful code
- Scrape, copy, or harvest website data without permission
- Use our website to send spam or unauthorized advertising
- Impersonate another person, business, or organization
- Place fraudulent orders or misuse promotions
We may suspend or terminate access to our website if we believe these Terms have been violated.
SECTION 14 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, our website, services, and products are provided “as is” and “as available,” except as expressly stated in our policies or required by applicable law.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components. We do not guarantee that product appearance will exactly match website images due to display settings, lighting, handmade variations, or material differences.
Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Kanso Woven, its owners, employees, contractors, suppliers, service providers, and partners will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.
Our total liability for any claim related to your purchase will not exceed the amount you paid for the product giving rise to the claim, unless applicable law requires otherwise.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Kanso Woven, its owners, employees, contractors, suppliers, service providers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, misuse of our website, breach of law, or infringement of any third-party rights.
SECTION 17 - TERMINATION
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or engaged in unlawful, fraudulent, or harmful activity.
The sections of these Terms that by their nature should survive termination will remain in effect, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and governing law.
SECTION 18 - GOVERNING LAW
These Terms and any separate agreements for our services shall be governed by the laws of [Your State/Country], without regard to conflict of law principles.
Any disputes will be handled by the courts or dispute resolution bodies located in [Your Jurisdiction], unless applicable consumer protection law provides otherwise.
SECTION 19 - CHANGES TO THESE TERMS
We may update or revise these Terms from time to time. The most current version will always be posted on this page. Changes take effect when posted, unless otherwise stated.
Your continued use of our website after changes are posted means you accept the updated Terms.
SECTION 20 - CONTACT INFORMATION
If you have questions about these Terms of Service, your order, our products, or our policies, please contact us:
Trading Name: Kanso Woven
Website: https://kansowoven.com
Legal Entity: [Your Legal Company Name]
Registered Address: [Your Full Business Address]
Email: support@kansowoven.com
Phone: [Your Phone Number]
Support Hours: [Your Support Hours]