Returns Policy

Return & Refund Policy

Thank you for shopping at . We want you to be satisfied with your purchase. If you need to return, exchange, or request a refund, please review the policy below.

1. Return Window

We accept return requests within 30 days from the date you receive your order.

If more than 30 days have passed since delivery, we generally cannot accept a return or refund request unless the product has a confirmed quality issue.

2. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

- The return request is submitted within 30 days of delivery;
- The item is in its original condition and has not been damaged, stained, altered, or misused;
- All accessories, packaging, manuals, and free gifts, if any, are returned together with the item;
- A valid order number or proof of purchase is provided.

3. Defective or Quality-Issue Items

If the item is defective, damaged, has a quality issue, or does not match your order, please take photos and contact our customer service team within 48 hours after receiving the item for confirmation.

Once the issue is confirmed, we will provide a free return, exchange, or refund. Reasonable return shipping costs caused by confirmed quality issues will be covered by us.

4. Non-Defective Returns

If you wish to return an item for personal reasons, such as changing your mind, ordering the wrong item, choosing the wrong size, or no longer needing the product, we accept returns within 30 days.

Return shipping costs for non-defective returns are the responsibility of the customer. We do not charge a return handling fee or restocking fee for eligible returns.

5. Non-Returnable Items

Returns may not be accepted in the following cases:

- The return request is made after the 30-day return window;
- The item has been damaged, stained, altered, misused, or is missing major accessories;
- The item is customized, personalized, or clearly marked as non-returnable;
- No valid order information or proof of purchase can be provided.

6. How to Start a Return

To request a return, please contact our customer service team:

Email:

Please include the following information:

- Order number;
- Name or email used for the order;
- Reason for return;
- Photos or details of the issue, if applicable.

We will reply with the return address and return instructions. Please do not send any item back before contacting us and receiving the correct return address, as this may delay or prevent return processing.

7. Return Address

Please contact customer service to obtain the return address.

Different orders may need to be returned to different warehouses. To ensure your package is received and processed correctly, please contact us before sending your return.

8. Refund Processing

After we receive and inspect the returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5-10 business days. The actual posting time may vary depending on your bank, card issuer, or payment provider.

9. Exchanges

If you would like to exchange an item, please contact us first to confirm availability and the exchange process.

Items with confirmed quality issues can be exchanged free of charge. Non-defective exchanges must meet the 30-day return window and item condition requirements, and the return shipping cost will be the responsibility of the customer.

10. Return Shipping Cost

- Quality issues, wrong items, or shipping damage: return shipping costs will be covered by us;
- Non-defective returns: return shipping costs are the responsibility of the customer;
- Packages returned without prior confirmation from customer service may not be identified or processed.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: