Payment Policy

At Kanso Woven, we are committed to providing a secure, transparent, and convenient payment experience for every customer. This Payment Policy explains the payment methods we accept, how payments are processed, how currency and possible fees are handled, and what to do if you experience a payment issue during checkout.

If you have any questions about payment or checkout, please contact us at support@kansowoven.com.

  1. Accepted Payment Methods

We accept the payment methods displayed at checkout. Available payment options may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other secure payment methods shown at checkout

The available payment methods may vary depending on your country, region, device, currency, or the payment provider’s approval process.

If a payment method is not displayed at checkout, it is not currently available for your order.

  1. Payment Currency

All transactions on kansowoven.com are processed in [USD or your store currency], unless otherwise stated on the website or during checkout.

If you use a card or payment account in a different currency, your bank, card issuer, or payment provider may apply a currency conversion rate. They may also charge foreign transaction fees, exchange fees, or other banking fees.

These fees are determined by your bank or payment provider. Kanso Woven does not charge or control these additional fees.

  1. Order Total and Charges

Before you complete your purchase, the checkout page will clearly display your order total, including:

  • Product price
  • Shipping fees, if applicable
  • Taxes, if applicable
  • Discounts, if applicable
  • Any other charges shown at checkout

By placing an order, you agree to pay the full amount displayed at checkout.

For international orders, customs duties, import taxes, brokerage fees, or local charges may apply depending on your destination country or region. Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

  1. Payment Authorization

When you submit your payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The billing information you provide is accurate and complete
  • You authorize Kanso Woven and our payment providers to process the payment for your order
  • You agree to pay the full order amount shown at checkout

Your order will only be processed after payment has been successfully authorized.

  1. Payment Security

Your payment security is important to us. Payments on kansowoven.com are processed through trusted third-party payment providers.

We use secure checkout technology to help protect your personal and payment information. Sensitive payment details, such as full credit card numbers, are processed by our payment partners and are not stored by Kanso Woven.

Our payment partners may use encryption, fraud detection, identity verification, 3D Secure authentication, and other security tools to help protect transactions.

  1. Credit Card Payment Failed: Transaction Declined

If your credit or debit card payment is declined, possible reasons may include:

  • Your bank flagged the transaction as unusual
  • Your card has insufficient funds
  • Your card has an online or international spending limit
  • Your billing address does not match your card issuer’s records
  • Your card information was entered incorrectly
  • Your card has expired
  • Your bank or card issuer blocked the transaction

Suggested solutions:

  • Check that your card number, expiration date, CVV, and billing address are correct
  • Contact your bank or card issuer to authorize the payment
  • Confirm that online and international payments are enabled
  • Try another accepted payment method

If the issue continues, please contact us at support@kansowoven.com.

  1. Credit Card Payment Failed: 3D Secure Authentication Required

Some banks or card issuers require an additional verification step, commonly known as 3D Secure authentication.

This may include:

  • SMS verification code
  • Email verification code
  • Banking app approval
  • Password verification
  • Biometric verification

If this verification is not completed successfully, your payment may be declined.

Suggested solutions:

  • Follow the verification instructions shown during checkout
  • Make sure your phone number or banking app is available for authentication
  • Contact your bank to confirm that 3D Secure is enabled
  • Try another payment method if the issue continues
  1. Duplicate Payment Attempt

Please avoid refreshing the checkout page, clicking the payment button repeatedly, or closing the payment window before the transaction is complete. Doing so may result in duplicate payment attempts or temporary authorization holds.

If you believe you have been charged more than once, please contact us immediately at support@kansowoven.com with:

  • Your order number, if available
  • Your name and email address
  • A screenshot or record of the duplicate charge
  • The payment method used

If a duplicate payment is confirmed, we will issue a refund for the duplicate charge within [3-5 business days or your actual refund processing time]. Please note that your bank or payment provider may need additional time to post the refund to your account.

  1. PayPal Payment Issues

If you choose PayPal and your payment does not go through, possible reasons may include:

  • Your PayPal account requires additional verification
  • Your selected PayPal funding source is not supported
  • Your linked card or bank account was declined
  • Your PayPal balance is insufficient
  • PayPal temporarily limited or declined the transaction

Suggested solutions:

  • Check your PayPal account status
  • Try using another PayPal funding source
  • Use a credit or debit card directly at checkout
  • Contact PayPal customer support for account-specific assistance

Kanso Woven cannot access or change PayPal account decisions.

  1. Pending or Failed Payments

A failed payment means the transaction was not completed and your order may not be processed.

A pending payment or temporary authorization does not always mean that the payment has been captured. Some banks may show a pending hold for several days even if the transaction later fails or is canceled.

If your payment status is unclear, please contact us at support@kansowoven.com before placing another order.

  1. Payment Review and Fraud Prevention

To protect our customers and prevent unauthorized transactions, some orders may be subject to additional payment review.

We may contact you to verify:

  • Billing information
  • Shipping information
  • Order details
  • Payment authorization
  • Identity or transaction information, if required by the payment provider

We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized payment, inaccurate information, suspicious activity, or violation of our Terms of Service.

If an order is canceled after payment has been captured, we will issue a refund to the original payment method.

  1. Refunds to Original Payment Method

Approved refunds will be issued to the original payment method used for the order, unless otherwise required by law or agreed by us in writing.

After we issue a refund, it may take [3-10 business days or your actual refund timeline] for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

For more information, please review our Refund Policy.

  1. Order Changes and Payment Adjustments

If you request a change to your order after placing it, additional payment may be required if the new order total is higher.

If the new order total is lower and the change is approved, we may issue a partial refund to your original payment method.

Order changes are not guaranteed and may not be possible once an order has been processed, packed, or shipped.

  1. Chargebacks and Payment Disputes

If you have a concern about your payment or order, please contact us first at support@kansowoven.com so we can help resolve the issue.

If a chargeback or payment dispute is filed, we reserve the right to provide order records, tracking information, communication history, payment records, and policy details to the payment provider or bank as part of the dispute review process.

  1. Contact Information

If you need help with a payment issue, please contact us:

Website: https://kansowoven.com
Trading Name: Kanso Woven
Legal Entity: [Your Legal Company Name]
Registered Address: [Your Full Business Address]
Email: support@kansowoven.com
Phone: [Your Phone Number]
Support Hours: [Your Support Hours, e.g., Monday-Friday, 9:00 AM-5:00 PM, Time Zone]

When contacting us, please include:

  • Your name
  • Your email address
  • Your order number, if available
  • The payment method used
  • A brief description of the issue
  • Any screenshot or error message, if available
  1. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment methods, payment providers, business practices, or legal requirements.

The most current version will always be posted on this page. Changes take effect when posted, unless otherwise stated.

Your continued use of our website or checkout after changes are posted means you accept the updated Payment Policy.